Your business guide

Skills and roles of a manager It is important that every manager is skilled to handle dynamic situations, to achieve  organizational goals and objectives by using the scarce resources efficiently.  Robert  L. Katz introduced 3 basic abilities a manager should essentially hold. They are: Technical skills Human skills Conceptual skills  1.Technical skills Technical skills are the skills of a  particular field which can be gained through education, and experience.  These abilities will  generally be more significant for the first-line workers as they directly supervise non-managerial  staffs.  2.Human skills  Human skills are the capability of working together with  people, motivating, coaching, and facilitating them.  All managerial levels of the organizational  structure should hold the human skills because all the levels of managers work with people  3.Conceptual skills Conceptual skills  are the skills to make l...

Manager A manager is the person who effectively handles the management process of planning,  organizing, leading, and controlling by using the scarce resources of an organization effectively in an unpredictable business environment.  Managers should have the ability to both work with people, and to make people work efficiently  and effectively. He should also be able to lead his subordinates, to provide clear direction to the organization. To become a great manager, one should be able to obtain sharp skills through learning, training, and experience. These skills should help the manager focus on the managerial process. The skills a manager should hold includes leadership, good communicational skills, and team building.  Managers have the responsibility of creating high quality customer service, employee  satisfaction among his subordinates in order to continuously work towards achieving the  organizational goals. Managers can be classified in 3 categories b...