Skills and roles of a manager

Skills and roles of a manager


It is important that every manager is skilled to handle dynamic situations, to achieve organizational goals and objectives by using the scarce resources efficiently. 

Robert L. Katz introduced 3 basic abilities a manager should essentially hold. They are:


  1. Technical skills
  2. Human skills
  3. Conceptual skills 

1.Technical skills

Technical skills are the skills of a particular field which can be gained through education, and experience. 

These abilities will generally be more significant for the first-line workers as they directly supervise non-managerial staffs. 



2.Human skills 

Human skills are the capability of working together with people, motivating, coaching, and facilitating them. 

All managerial levels of the organizational structure should hold the human skills because all the levels of managers work with people 



3.Conceptual skills


Conceptual skills are the skills to make long run plans, decisions that would create an impact on the whole organization, to analyze dynamic environment of a business. 

These skills are important for top level managers they will have to make the most important decisions of the organization. 

Networking, and communication skills, time management skills, and creativity are also some of the skills which are important for a manager. 



Managers who are skilled with the above-mentioned abilities are segregated into 10 managerial roles. 

This concept was introduced by Henry Mintzberg. He proposed that a manager serves 10 various, yet firmly related roles.

The 10 roles can be partitioned into 3 classifications:

  1. Interpersonal roles
  2. Informational roles
  3. Decisional roles 

1.Interpersonal roles:

mainly focus on relational connections of a manger. 

This category includes the figurehead, leader, liaison roles of a manager. 

examples for the interpersonal roles of a manger are as follows:

  • Figurehead: signing legal documents of the organization, addressing gatherings
  • Leader: training subordinates, assessing their work and evaluating them

  • Liaison: continuously associating with customers, suppliers



2.Informational roles: 

Informational roles include monitor, disseminator, spokesperson roles. 

These roles focus on collecting information, communicating information
with internal, external environments of the organization. 

Examples for the informational roles of a manager are as follows:

  • Monitor: collecting information that would be useful for the organization through discussions with customers, using annual reports
  • Disseminator: conducting share holders’ meetings to provide them with the useful information collected internally and externally
  • Spokesperson: providing updates about the organization to the public through a press conference.


3.Decisional roles:

Decisional roles utilize the information to make suitable resolutions. 

Entrepreneur, disturbance handler, resource allocator, negotiator are the various roles under this category.

Examples for the decisional roles of a manager are as follows:

  • Entrepreneur: introducing new methodologies, projects
  • Disturbance handler: handling complaints from the customers
  • Resource allocator: allocating, and distributing the resource needed to each division of the organization.
  • Negotiator: involving in discussions to develop industrial relationships.

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